SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse partners in Asia will be shipped by ePacket or EMS depending on the weight and size of the product. While packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Javnet Group (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of javnetgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good packaging, item is well made. Highly recommended, would order again. Thank you A+++++
Large and comfortable.
Genuine wonderful product, beautiful to look at but it also works really great! Handsome fly or insect which there by back comes!
It came broken and was packed like this, because the button was inside the basket and not outside. That is not broken during transport but during packing
The goods are satisfied. Closes tightly. In the summer at the cottage we will check. I understand of course that manual work, but still expensive. Thank you. I recommend the store and the product.
Very good product!!!! I advise you. Super fast shipping!
I got a broken side button.
Very wonderful and strong Thank you I received quickly to Saudi Arabia
It’s way nicer than what it looks like in pictures!
Fantastic, thank you.
Great store! Great product! Exactly as described. Arrived after 3 weeks, packed well! For me a very useful product for food that is hot and you want to cool it a little before you put it in the fridge. Protects the food from flies.
The basket came, well done, well packed and pretty fast.Thank you store.
The product is so good.
Order came quickly!!! Packed very well! Large size-did not even expect. About the fortress of the connection of parts-i doubt that they will last a long time. Like that all on the threads. But, i love everything from natural. Let's see!
It's huge! I love it and very good stuff!
Order was defective in arrival, and was kinda low quality for the price However store made refund
Excellent product. Highly recommend
VERY GOOD QUALITY PRODUCT, WORTH THE MONEY
All as in the description, a convenient thing especially on the picnic, the store respect
Many thanks to the store! Ordered 21.10, received 10.11. The track was fully tracked. Packed in foam box. Come in safe. Corresponds to the description. Baskets are wonderful! Very good quality. Exceeded expectations. I will order more! I advise the goods and the seller.
Small hole in the protection protective net, a bit awkward when you buy to protect yourself from insects.
Thank you very much
Flies have no chance anymore! Great size, very usable.