SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse partners in Asia will be shipped by ePacket or EMS depending on the weight and size of the product. While packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Javnet Group (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of javnetgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item came very well protected. very happy w my order
I ended up buying three of these as I got screwed around by another store. Good seller. Excellent product.
Packed well. No injuries. Everything is intact. You can take
It arrived in perfect condition, now it remains to be seen how it works. Very nice
Good quality.
I really liked the thermos, so beautiful! in fact i still tried
Excellent
Cool thermos, well packed, practical in appearance! in business has not yet used! came to st. petersburg quickly
There in the lid is a place for the Spon (which I will not use) and there is a weak point in thermoisolation.
I use this thermos for 2 days. In the morning i pour soup heated to a boil. I twist both covers and put the thermos in his bag from the kit. After 5 hours, the soup temperature is just good to eat. I'm washing the thermos in the dishwasher. The inner plastic lid was filled with water-it does not pour out, but rattles if you shake. The outer cover consists of a plastic and metal layer. The metal layer of the lid peeled off on the second day, but while it holds quite tightly. 600 ml honestly fit. Spoon in size is similar to tea-i do not use it. In general, the purchase is satisfied.
the product arrived extremely well packed and protected! THANKS! the thermal box itself is very beautiful and just perfect! HIGHLY recommended!
Thermos super! Came within 10 days. Packed as a crystal vase! Everything is done qualitatively. Heat holds about 20 hours!
100/100 ! It's really usefull, keeps heat for a really long time. Colour is incredibly chic. It's bag and foldable spoon is also usefull. Seller was soooo nice and kind. They wrapped very carefully, there was no damage even on package. Thank you so much we are very pleased :)
Checked on boiling water, within 5 hours, poured out the same boiling water, food is not exchangeable
Super shipping. super thermos. what you need.
I am very happy with the product. The food stays hot for a long time. Fast delivery as well. Thank you
A good thermos, really keeps the heat. I recommend. The only drawback-very long went, more than 2 months.
perfect thanks
I am very satisfied with this purchase. the store send the item on time . the product is as expected. I will definitely buy again from this store.
Great item and great store. Carefully packed for an additional fee of 70 kopecks. The seller sent express delivery, brought the courier. Thank you very much to the seller! I recommend.
Very good thermos with thermo bag, volume 600 ml, beautiful, stylish, comfortable, keeps the temperature well, the order was well tracked and was just super packed, came in excellent form. Thank you store!!!
extremely well packaged and looks great. have 1000ml but needed something alittle smaller. would highly recommend.
Very good thermos. Keeps the heat perfectly. Definitely recommend taking.
product received is as described. The product is very well packed and protected . I have not started using it yet, will leave feedback again after use.
I'm delighted! Thermos is very high quality, not heavy. Volume 600 ml. Keeps the heat for about 24 hours. There's a spoon. The thermos lid can be used as a plate or a cup for food. Very convenient. Closes tightly. I recommend to everyone! This is the best thermos.
Really nice flask. I underestimated the size, I think it may be a bit too big for my son for school. Will get the size smaller shortly
Packed very well - I am impressed. The thermos itself looks like in the picture. I liked everything very much. I think that in the operation should be a good product.